SHIPPING & RETURNS

At CPAPShops.com, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a hassle-free return and exchange process. Please review our policy below for details on returns, exchanges, and other important information.

1. Returns

Eligibility for Returns

• Products must be returned within 30 days from the date of delivery.

• Items must be in new, unused, and unopened condition. For health and safety reasons, we cannot accept returns on opened or used CPAP masks, machines, or other CPAP-related items unless they are defective.

• Original packaging, manuals, and accessories must be included.

• Clearance or final sale items are non-returnable.

How to Initiate a Return

• To initiate a return, please contact our Customer Service at [insert email or phone number].

• Provide your order number, reason for return, and photos if necessary (for defective items).

• Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us.

Return Shipping Costs

• Customers are responsible for the shipping costs of returning non-defective items.

• If the item is defective, damaged, or incorrectly shipped, we will cover the return shipping cost.

Refunds

• Once your return is received and inspected, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method used during the purchase.

• Please note that shipping costs and handling fees are non-refundable unless the product was defective or incorrectly shipped.

2. Exchanges

Eligibility for Exchanges

• Exchanges are allowed within 30 days of purchase for unused, unopened products in original packaging.

• We offer exchanges for items of equal or lesser value. If the exchanged item is of lesser value, the price difference will be refunded.

How to Initiate an Exchange

• Contact our Customer Service team to initiate the exchange process.

• Provide your order number, the item you wish to exchange, and the replacement item you would like.

• Once approved, we will provide instructions for returning the item and shipping the replacement.

Exchange Shipping Costs

• Customers are responsible for shipping costs for non-defective exchanges.

• For defective items, we will cover the shipping costs both ways.

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately within 7 days of receiving your order. We will either replace the product at no cost to you or provide a full refund.

4. Non-Returnable Items

Due to health and safety concerns, the following items are non-returnable once opened or used:

• CPAP masks and accessories

• CPAP machines and humidifiers

• Tubing and filters

• Nasal pillows

5. Warranty Information

Most CPAP machines and equipment come with a manufacturer's warranty. If your product has a defect outside the 30-day return window, we will work with the manufacturer to facilitate a warranty claim.

6. International Returns

For international orders, shipping fees for returns and exchanges must be covered by the customer, unless the product was defective or shipped in error. Refunds will be processed in the original payment currency.

Contact Us

If you have any questions or need further assistance, please feel free to contact our Customer Service team at  info@cpapshops.com